How to use the Community


Step 1 Read the Community Guidelines

Our primary goal is to make sure our Community is a friendly place full of useful content that is helpful for you. We've put together these Community Guidelines to ensure that everyone is on the same page about what that means.


Search first

To limit the number or duplicate posts we recommend members do a keyword search to find existing posts as there's a chance another member has had a similar question in the past. You can even refine your search results to the Community, and then select the topic that's most relevant to your question. Of course if you don't find what you're looking for feel free to add a new post.


Use the right topic

Posting in the right place will ensure that your question or idea is seen by the people who are most able to help! Currently you can post in the following topics:

  • Product Feedback & Feature Requests - Share your usage of the product and make suggestions for new features. You can also upvote suggestions from other users.
  • Troubleshooting & Tips - Get answers from knowledgeable customers and our product team members.


Write a great subject line

The search in Help Center pulls from post subject lines as well as post content, so make sure your subject contains relevant keywords. Here's an example of great post subject:

How do I configure a email body with data from a form?

And here's one that's not so great:

Email question?

Optimizing your post's subject line makes sure it shows up in related searches, and helps other members understand what your post is about, at a glance! We might even go ahead and tweak the subject for you, to make sure you get the attention you need. We'll always leave a note when we do!


Details details details

The more detail you provide the faster we can respond. The right answer may vary depending on the context of your question so details help us get you that answer as quickly as possible. Screenshots are super helpful, too!




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